Guest Relations Manager

Role Overview

The Guest Relations Manager is the heart of the guest experience. This role is responsible for creating meaningful, memorable moments for every guest — from first contact to farewell. You will oversee front-of-house guest engagement, manage VIP relations, drive loyalty initiatives, and ensure service excellence aligns with our wine and music identity.

You are polished, emotionally intelligent, service-driven, and deeply passionate about hospitality, wine culture, and curated experiences.

• Lead and elevate the overall guest journey from reservation to departure
• Personally welcome VIPs, regulars, and special event guests
• Anticipate guest needs and resolve concerns with professionalism and discretion
• Maintain a strong presence on the floor during peak hours
• Ensure service standards reflect the brand’s premium positioning

• Oversee reservation systems and table allocation strategy
• Manage VIP databases and guest profiles
• Build strong relationships with repeat clientele and corporate partners
• Coordinate special requests, celebrations, and bespoke experiences

• Collaborate with the Sommelier and Music Curator to align guest experiences with wine features and music programming
• Promote wine tastings, pairing events, and music nights to key guests
• Educate team members on storytelling around wine labels and featured artists

• Train front-of-house staff on hospitality standards and guest engagement
• Lead by example in warmth, attentiveness, and brand representation
• Conduct pre-service briefings focused on guest notes and VIP arrivals
• Foster a culture of service excellence and accountability

• Act as an ambassador for Temper within Singapore’s dining and nightlife community
• Engage with guests on social media touchpoints and feedback platforms
• Support marketing initiatives and guest engagement campaigns
• Build strategic partnerships with lifestyle brands and corporate networks

• Minimum 3–5 years of experience in luxury hospitality, premium dining, or lounge environments
• Strong understanding of wine culture; WSET certification is an advantage
• Excellent interpersonal and communication skills
• Highly organized with strong attention to detail
• Confident handling high-profile and VIP clientele
• Ability to thrive in a fast-paced evening and weekend environment
• Passion for music, ambience curation, and experiential hospitality

• Naturally charismatic and service-oriented
• Emotionally intuitive and solution-focused
• Polished, well-presented, and articulate
• Deep appreciation for wine, music, and curated lifestyle experiences
• Strong network within Singapore’s dining or lifestyle scene (preferred)

• Competitive salary package
• Exposure to curated music and wine events
• Career growth within a dynamic and evolving hospitality concept