Assistant Engineer – Emergency Support & Technical Response

Job Purpose

This role is critical in supporting 24/7 operations, with specific standby responsibilities during off-peak hours (9:00 PM – 6:30 AM).

• Attend and troubleshoot emergency breakdowns promptly to minimize equipment or vehicle downtime.
• Respond to technical calls and provide timely advice, solutions, or escalation where necessary.
• Assist in diagnosing faults and carrying out corrective actions in line with standard operating procedures (SOPs).
• Document breakdown cases, technical calls, and corrective measures taken for reporting and follow-up.
• Coordinate with vendors, suppliers, or internal departments when additional resources are required.
• Ensure compliance with workplace safety, quality standards, and company policies.
• Be on standby during off-peak hours (9:00 PM – 6:30 AM), as rostered (Tue – Saturday / Sun – Thurs).
• Upon activation, arrive at the appointed breakdown site within 1 hour.
• Ensure readiness with tools, equipment, and PPE for immediate response.
• Perform any other engineering-related duties as assigned.

• Diploma / Degree in Mechanical, Electrical, Automotive, or related Engineering field.
• Minimum 1–2 years of relevant working experience (fresh graduates with strong technical aptitude are welcome).
• Knowledge of troubleshooting techniques, equipment diagnostics, or automotive/electrical systems preferred.
• Strong problem-solving skills and ability to work under pressure during emergencies.
• Good communication skills to handle technical calls and liaise with internal and external stakeholders.
• Willingness to work shifts, weekends, or be on standby for emergency call-outs.
• Possession of a valid Class 3 driving license is an advantage.