Customer Service Officer (Transshipment)

Job Responsibilities:

• Manage end-to-end import, export, and transshipment operations for NVOCC shipments. Coordinate with customers, overseas agents, and internal teams on bookings and cargo movements.
• Monitor vessel schedules, transshipment connections, and cargo status; proactively follow up on rollovers, delays, and amendments.
• Ensure compliance with customs regulations, port authority requirements, and carrier/NVOCC SOPs.
• Handle DG and transshipment routing requirements in accordance with regulations.
• Provide timely shipment updates, exception handling, and service recovery to customers.
• Coordinate billing matters, including freight charges, cost verification, and dispute follow-ups.·
• Maintain accurate shipment records in operational systems and support process and service improvements.

• Minimum Diploma in Logistics, Supply Chain Management, Business Administration, or related discipline.
• At least 4 years of relevant shipping or logistics experience.·
• Familiarity with import/export procedures, Incoterms, and shipping documentation.
• Knowledge of Singapore customs regulations and permit declarations is an advantage.
• Proficient in MS Office.
• Strong coordination, communication, and problem-solving skills.
• Able to work in a fast-paced environment and manage multiple shipments concurrently.
• Detail-oriented with good organisational and follow-up skills.