Customer Service Officer (LyloDrive) - Toa Payoh

apartmentLumens placeToa Payoh scheduleFull-time calendar_month10/7/25

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing.

As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Overview:

The Customer Service Officer is responsible for providing exceptional service to customers from inquiry to vehicle return, ensuring a seamless rental experience. This role involves assisting customers with reservations, vehicle pick-up and drop- off, addressing inquiries and complaints, and ensuring compliance with company policies and procedures.

Your Day-to-Day Adventures

Attend to customers enquiries and process booking accurately into the system
Guide customers through the vehicle pick-up and drop-off process, including vehicle inspection and documentation.
Handle customer complaints or issues related to vehicle condition, booking, or billing swiftly and effectively.
Conduct or oversee vehicle inspections before and after rentals to note any damages
Ensure vehicles are good condition before handing over to customers
Report and document any vehicle damages or maintenance issues promptly.
Address customer inquiries, concerns, and complaints effectively and professionally.
Collaborate with the fleet management team to coordinate vehicle availability and maintenance
Prepare daily, weekly, and monthly reports on fleet usage and performance metrics

What Makes You a Perfect Fit

Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Basic computer literacy and familiarity with booking or reservation systems
Customer-focused attitude with problem-solving skills
Knowledge of local traffic laws and rental policies will be a bonus!
Previous experience in customer service
Class 3 Driving License with min of 2 years driving experience is a plus!
Able to work on a 5.5 day calendar workweek

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

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