IT Manager ( In-house Role / SGX Listed MNC / CBD )

• $8500 to $9500
• Annual Wage Supplement + Variable Bonuses
• In-House Role covering all Infrastructure, Network & Software Enterprise systems (excluding Cyber Security)
• Managing IT Operations that has 400+ internal end users
• Team Management of 2-3 staff
• SGX Listed MNC
• Raffles Place Work Location

Reporting to the COO, the successful candidate will be tasked with the following:

• Plan, build, run, and monitor IT operations covering infrastructure, cloud platforms, endpoints, networks, and business systems to ensure high performance, reliability, and operational stability.
• Lead and manage day‑to‑day IT service delivery, including helpdesk operations, ticket prioritization, escalation management, and resolution to meet agreed service levels and user expectations.
• Manage and support hybrid cloud environments, including Microsoft 365 and Azure‑based services, ensuring systems are maintained, monitored, and operated in line with business and regulatory requirements.
• Coordinate incident management, service recovery, and root cause analysis, ensuring incidents are resolved efficiently and preventive actions are implemented to minimize recurrence.
• Translate business requirements into operational IT solutions through proper planning and execution to support business objectives.
• Support security operations through working with security teams or SOC providers, implementing required operational controls, and supporting incident handling.
• Support regulatory compliance, audits, and governance activities by providing operational evidence, implementing agreed remediation actions, and tracking closure of operational findings.
• Manage vendors and outsourced service providers, including service performance monitoring, SLA management, issue escalation, and ensuring contractual and service obligations are met.
• Drive operational efficiency and cost optimization, including license management, service rationalization, and continuous improvement of operational processes.
• Ensure effective IT service management practices, including change, incident, and problem management, supported by proper documentation, runbooks, and standard operating procedures.
• Provide leadership, guidance, and mentoring to IT team members.

• Degree in Information Technology, Computer Science, or related discipline.
• Minimum 10 years’ experience in IT operations or infrastructure
• Experience in managing IT operations that has at least 200+ end users
• Experience supporting cloud and enterprise IT environments (e.g. Microsoft 365, cloud platforms, endpoints, networks).
• Working knowledge of information security, incident management, change management, and vendor management.
• Ability to work with auditors, regulators, and senior stakeholders.

CEI: R1104442(Wong Zi Ming Shawn)

www.sourcesolutionshr.com