Bedok - Technical Support Engineer
Bedok Full-time
About the role
Blockonomics is seeking a skilled Technical Support Engineer to join our team in Singapore. This full-time position will play a crucial role in providing high-quality technical support and solving complex IT issues for our diverse client base.
What you'll be doing- Respond to and resolve technical support inquiries from customers through ticketing system
- Diagnose and troubleshoot software problems, providing effective and efficient solutions
- Collaborate with cross-functional teams to ensure seamless integration and resolution of technical issues
- Document technical processes, procedures, and solutions to improve knowledge management and training
- Continuously improve customer service by identifying and implementing process improvements
- Provide training and guidance to customers on the use of our products and services
- Stay up-to-date with the latest technologies, trends, and best practices in the IT support industry
- Strong problem-solving and critical-thinking skills to quickly diagnose and resolve technical issues
- Excellent communication and interpersonal skills to provide high-quality customer service
- Hands-on experience with a range of networking, software, and operating systems
- Knowledge of IT best practices, ticketing systems, and remote support tools
- Ability to work independently and as part of a team in a fast-paced environment
- Willingness to continuously learn and stay up-to-date with evolving technology
About us
Blockonomics (OneByZero Tech Pte Ltd) enables entrepreneurs and enthusiasts to unlock the power of bitcoin while retaining their rights to full ownership of their funds.
If you're excited about the prospect of joining our dynamic team, we encourage you to apply now!
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