Customer service manager - Geylang
Geylang Temporary
Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
KOLORIST PTE. LTD.Geylang
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements...
Geylang
Our Client in the 3PL Industry is currently hiring~
Customer Service Manager | Logistics | Retail | Up to $4800
JOB DESCRIPTION
• Maintain inventory accuracy in customer’s WMS system
• Data compilation & reconciliation related reports
• Achieve...
Geylang
Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry
• Selling of products and services
• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email...