Customer Service Executive (Call Centre and Front Desk) - Geylang

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.
• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.
• Be accountable for overall Quality of Service and Patient Satisfaction rate.
• Identify opportunities to recommend suitable treatment plans to our patients.
• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.
• Communicate new initiatives to patients in a professional and tactful manner.
• Handle, process and record all inbound calls, responses, enquiries and customer interactions

from various referral sources, social media platforms and direct call-ins for new patient

appointment bookings.

• Create a positive service experience and brand image to all customers.
• Response and follow up promptly to all customer enquiries.
• Send out appointment reminders and handle patients’ responses in a timely and efficient

• Prepare weekly activity reports.
• Conduct follow-up calls with patients for retargeting.
• Ability to convince and convert new patients to make new appointments with targets

• Ability to handle and manage sales target assigned for calls.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.
• Possess strong communication skills, patient and genuinely excited to help customers.
• Able to multi-task, problem-solve and manage time efficiently.
• Customer-oriented with passion in serving customers.
• Independent player and is motivated to complete any task without much supervision.
• Excellent telephone etiquette.
• xperience in healthcare or service-related industries is an advantage.

JOB DETAILS:

• 5 working days with 2 off days!
• 40 working hours per week.

JOB BENEFITS:

• Exciting career progression!
• Long service cash awards. Up to $2,000!
• Medical & Dental benefits.
• 14 days Annual Leave (Can increase up to 18 days)
• Additional leaves (Birthday, Marriage etc.)
• Performance bonus.