Infrastructure Engineer (Contract/Banking)

• Management of network daily activities; implement change, review change script, and support incident and problem troubleshooting.
• Management of network incidents escalations from L1/L2, incident and problem, and security incident response.
• Responsible to work with the respective infra tower teams in troubleshooting and identifying root causes related to the network.
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification, and resolution of network problems.
• Handling of the critical network incidents under pressure situations to resolve in a timely manner to minimize the business impact.
• Attend to conference calls with other support teams for problem identification and resolutions.
• Must have good communication skills and be able to work independently.
• Must adhere to process and policies of the Bank.
• Able to work under pressure and with minimal supervision.
• Senior technical role responsible for quick resolution of network-related problems.
• Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.
• Able to use technical knowledge to proactively identify the potential network problems and imminent business impact areas and prevent the same.
• Able to guide junior members in the team for the same.
• Work extended hours (weekday evening, weekends) if needed in case of ongoing production problems.

• Education:Bachelor’s degree in Computer Science, Networking, or related field.
• Experience:8+ years of network operation experience.
• Expertise:Expertise in network protocols, architectures, and technologies (e.g. TCP/IP, BGP, MPLS, MP-BGP, EVPN).

In-depth understanding of the networking concepts – Routing, switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP, VxLAN, Cisco ACI, VxLAN BGP eVPN, SDA, SDWAN, etc.

• Skills:Logical and analytical thinking and problem analysis skills to troubleshoot complex network problems to isolate the root cause and provide a suitable resolution.

Strong problem-solving skills and positive attitude.

Excellent organizational and prioritization skills.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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