Sales & customer support manager (aerospace)

About the role

An exciting opportunity has arisen for a Sales & Customer Support Manager (Aerospace) to join the team at Safran Electronics & Defense Services Asia Pte Ltd. This full-time role is based in the Changi East Region, and you will be responsible for driving sales and delivering exceptional customer support within the aerospace industry.

• Customer relationship: as the guardian of the Voice of the Customer internally, you are responsible for the customer satisfaction and act as the main focal point between the customers and the company.
• Manage the Customer Business Team and lead all internal actions/action plan to drive Customer Satisfaction.
• Drive sales forecasts and secure order intakes
• Answer to tenders and provide high-end proposals to Customers whilst ensuring Customers concerns are addressed

• Develop and implement effective sales strategies to achieve business objectives and create actionable plans.
• Develop the relationships with the customers at all levels to facilitate information and contact
• Identify and develop new business opportunities
• Negotiate and win new contracts, ensuring compliance with company priorities
• Lead and embark the proposal team for large initiatives: lead a business team of a bidding, contract and program managers to craft high-value commercial proposals, and pitch for project buy-ins towards senior leadership
• Achieve sales orders intake and profitability targets
• Actively participate and contribute to the yearly MRO sales revenue forecasts (and related updates) for the sale of spares, repairs of components and/or other products
• Monitor budget performance and ensure alignment with financial goals
• Generate detailed and accurate sales reports for senior management and provide insights and recommendations based on data analysis.

• Build and maintain strong, transparent and trustworthy relationships with customers and stakeholders
• Flow down the contracts to the internal teams, and execute contracts in accordance with the company policies, procedures, and regulatory requirements.
• Ensure the economic performance and profitability of the contracts
• Implement support pricing agreements and/or contract amendment when relevant
• Liaise with support operations team (Customer Success Leaders and Customer Service Reps) and other internal departments to ensure Customers queries are solved in a timely manner
• Prepare and release the annual pricing catalogue, ensuring consistency of costs and profitability targets
• Monitor Customers’ fleet evolution in order to identify sales opportunity for components upgrades, spares and services, and negotiate commercial conditions
• Manage customer visits, meeting reports, and customer performance/business reviews
• Ensure payments from Customer and whenever necessary provide specific assistance to the Finance team in managing Customers’ overdues
• Coordinate actions with the Warranty & Claims Senior Executive or Manager to manage customer claims under or not under warranty

• Bachelor’s or Master's degree in engineering, business administration or a related field.
• Proven track record of success in a sales and/or customer support role in the Aerospace OEM or MRO or similar high-technology industry
• Develop innovative solutions and strategies to drive business growth
• Demonstrate a strong commitment to achieving sales goals, negotiate and close contracts effectively
• Prioritize customer needs and deliver exceptional service; build and maintain long-term customer relationships
• Demonstrate a strong technical background, and effectively communicate tailored technical solutions.
• Availability for frequent travel as required by the role

• Leadership skills / Management skills / Personal skills
• Ability to lead and work with various cultures, teams and functions across time zones
• Ability to manage complex problems in a structured way
• Must possess strong organization skills and ability to prioritize workload effectively
• Highly autonomous, adaptable and able to navigate ambiguity and turn grey areas into clear, actionable outcomes
• Thrive in a fast-paced, challenging environment, deliver within tight deadlines and high expectations