Customer Support Manager

apartmentSG Shipping Pte Ltd placePasir Ris scheduleFull-time calendar_month15/4/26

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
Drive cross-functional coordination to ensure timely execution of client requirements and commitments
Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
Ensure consistency in client communication, positioning, and overall brand representation
Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

2–5 years of experience in customer support, operations, account management, or logistics coordination
Experience in maritime, shipping, logistics, or service-based industries is an advantage
Strong communication and interpersonal skills (client-facing)
High attention to detail and problem-solving mindset
Ability to manage multiple stakeholders and priorities in a fast-paced environment
Customer-centric mindset with strong ownership of outcomes
Proactive and solution-oriented approach
Ability to handle operational pressure and time-sensitive tasks
Team player with cross-functional collaboration ability

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