Sales Support Specialist

The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls.

Job responsibilities:

• Support the Sales organisation in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest’s company policies, guidelines and audit controls.
• Provide consultation to Sales organisation on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution.
• Manage customer’s order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (eg: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc).
• Contribute to the organisation’s revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager’s review and/or escalation.
• Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations.
• Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements.

Job requirements:

• Bachelor’s Degree in Business Administration or a related field.
• 3-5 years of related work experience in Sales Administration preferred, but motivated and capable fresh graduates with relevant internships or demonstrated skill sets are encouraged to apply
• Proficient in both English and Chinese languages (verbal and written) to support shared services environment
• Detail oriented with strong communication skills, the ability to manage priorities, and a proactive, collaborative approach to problem-solving.
• Able to maintain professionalism and composure under pressure, especially in fast-paced or high-stress situations.
• Proficient in Microsoft Office (Powerpoint, Word, Excel, Automate etc). Experience with Salesforce (Quoting/CPQ Tool) and Oracle R12 is a plus.
• To ensure continuous availability to our customers globally, willingness to support the business during certain Singapore’s Public Holidays and weekends are required. Paid time off in-lieu will be provided for such situation