Training and Quality Assurance Manager
LAN XIANG WELLNESS GROUP PTE. LTD. Toa Payoh Full-time
We are hiring a Training and Quality Assurance Manager to lead staff capability development, service quality standards and continuous improvement across our wellness and traditional therapy outlets in Singapore.
Key Responsibilities:
- Design, implement and review training programmes for service staff, outlet teams and supervisors.
- Develop training materials, SOP guides and service quality benchmarks to support operational consistency.
- Conduct staff assessments, coaching sessions and refresher training to improve service performance.
- Monitor customer feedback, service quality indicators and operational compliance standards.
- Perform outlet audits and identify areas for improvement in service execution and customer experience.
- Work closely with management and outlet leaders to strengthen service quality, team discipline and customer satisfaction.
- Support onboarding and structured skills development for new employees.
- Prepare training reports, quality review findings and improvement recommendations for management.
Requirements:
- Strong ability to develop SOPs, training systems and quality monitoring processes.
- Good leadership, coaching and communication skills.
- Strong organisational skills and attention to detail.
- Experience in service, hospitality, healthcare, wellness or retail operations will be an advantage.
- Ability to support a multi-outlet environment and continuous improvement initiatives.
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