Operations Manager (Home Care)

Job Summary:

The Operations Manager coordinates logistics, develops team leads, optimizes resources and explores manpower innovation, including volunteers and micro-jobbers, to enhance service sustainability.

Principal Responsibilities and Duties:

• Oversee daily operations to ensure timely, efficient, and high-quality delivery of HPC, MET, and MOW services.
• Implement and review standard operating procedures to improve workflow efficiency, safety and service consistency.
• Mentor and develop Team Leads to strengthen operational and leadership capability.
• Explore and integrate alternative manpower models (e.g. vendors, volunteers, micro-jobbers) to expand service capacity.
• Manage operational budgets, optimise resource planning and ensure accurate funding reporting.
• Optimise the service-mix for financial sustainability.
• Strengthen service coordination across Home Help streams for holistic client support.
• Track and report service performance, client satisfaction and manpower utilization data.
• Collaborate with internal stakeholders to build core-competencies & care-delivery mechanisms that enhances TOUCH Elderly Group’s ability to deliver quality & coordinated services.
• Build relationships & alliances with external stakeholders to enhance client care, increase market share and market penetration.
• Participate in projects and undertake other ad hoc duties as assigned to support service development and organisational goals.

Essential Skills and Qualifications:

• Degree in Healthcare, Business, or a related field with 5 years of relevant operational experience, including at least 2 years in a supervisory or team leadership role.
• Strong problem-solving and decision-making skills in dynamic environments.
• Service-oriented mindset with a passion for eldercare and community services.
• Ability to lead and motivate teams towards service excellence.
• Adaptability to operational challenges and innovation-driven improvements.
• Good interpersonal and communication skills for stakeholder collaboration.