Director, Sales Operations – Quote-to-Cash Excellence - Geylang

About the Role:

The successful candidate will combine strategic vision with operational rigor, bringing deep expertise in quoting and deal processes, and a proven track record of leading teams to success.

• Lead, mentor, and develop a diverse team of 25, fostering a culture of accountability, collaboration, and high performance.
• Own and continuously optimize the Quote-to-Cash deal operations process, including quoting, pricing governance, deal structuring, order management, and revenue alignment with partnership with Sales, Dealdesk, Finance and Legal.
• Partner closely with Sales, Dealdesk, Finance, Legal, and IT to streamline processes, improve accuracy, and reduce cycle times across the sales journey.
• Drive innovation and efficiency through automation, process redesign, and technology enablement (e.g., Dynamics, quoting tools).
• Define and track key performance indicators to measure process health, compliance, and sales productivity.
• Support new go-to-market strategies and product launches by ensuring operational readiness and scalability.
• Provide actionable insights and business intelligence to senior leadership, influencing strategy and execution.
• Serve as a trusted advisor to Sales leadership, balancing operational rigor with agility to meet business needs.

To be successful in this role you have:

• 15+ years of experience in Sales Operations, Revenue Operations, or Business Operations, with at least 5 years in a senior leadership role.
• Proven expertise in Quote-to-Cash, with deep knowledge of quoting, pricing, contracting, and order management.
• Experience leading large, distributed teams (20+), with a demonstrated ability to develop talent and build high-performing organizations.
• Strong understanding of SaaS and subscription business models, with experience supporting enterprise sales motions.
• Track record of driving process transformation, automation, and measurable operational improvements.
• Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
• Advanced proficiency with Dynamics, Quoting platforms, and related sales technologies.