Field service engineer

• Full Time
• 5 Day Week (Mon – Fri)
• Transport & Mobile Allowances
• Medical & Dental benefits
• Overseas Travelling Allowance
• Salary aligned with the candidate’s relevant experience

Job Description:

• Semiconductor Robots installation, calibration and troubleshoot in cleanroom.
• Service of Autonomous Mobile Robot, Stocker, E-rack, E-84, RFID and etc.
• Provide front line support for key field service activities in line with customer requirements.

Duties & Responsibilities:

• Installation, commissioning, calibration, testing, troubleshooting, modification and conduct training of Autonomous Mobile Robot, E-rack, Stocker and etc. at customer locations.
• Experience in image processing and robot peripheral technology and System Integration is preferred.
• Implementing Field Corrective Actions.
• Provide preventive maintenance and repair service at established procedures, techniques, tools, test equipment and replacement parts. Responding to customers complaints and providing support for corrective maintenance.
• Establish and maintain a professional working relationship with customers and co-workers through team work.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Monitor product performance and provide regular update reports and feedback on customer service requests.
• Report common customer complaints to management to address and prevent future issues.
• Other ad hoc duties.

Requirements:

• Bachelor's degree or Diploma in Electrical / Electronic / Mechatronic Engineering e
• Experience in equipment installation, servicing, maintenance in semiconductor manufacturing environment.
• Experience in servicing and troubleshooting AMR robotic systems
• Able to work independently under minimum supervision.
• Availability to travel overseas and work overtime as required.