Field Service Engineer

About the role

This is a full-time position that offers excellent opportunities for professional growth and development within our dynamic organization.

1. Provide on-site and remote technical support for Enetek’s solutions across:

• DC Power Systems (Rectifiers)
• UPS Systems
• Battery Energy Storage Systems (BESS)
• EV Charging Infrastructure
• Data Center & Telecom Power Systems

1. Diagnose, troubleshoot, and resolve technical issues efficiently, ensuring minimal downtime and high system reliability.
2. Take full ownership of after-sales service, including installation support, commissioning, preventive maintenance, and corrective maintenance.
3. Respond to customer issues with urgency, ensure timely attendance and resolution in line with service level expectations.
4. Act as the frontline technical representative, engaging directly with customers to understand issues, provide solutions, and build confidence in Enetek’s capabilities.
5. Prepare clear and detailed service reports, including root cause analysis, corrective actions, and recommendations for system improvements.
6. Work closely with internal engineering and technical teams to escalate complex issues, validate solutions, and ensure continuous improvement.
7. Support site acceptance testing (SAT), factory acceptance testing (FAT), and system handovers where required.
8. Ensure all service activities are conducted in compliance with safety standards, procedures, and customer requirements.
9. Provide technical feedback from the field, including recurring issues, product performance, and customer insights to improve product reliability and service quality.
10. Maintain strong customer relationships through professional conduct, responsiveness, and technical competence.
11. Support regional service activities as required, including travel to customer sites across Singapore and other markets.

1. Minimum Diploma Electrical or Mechanical Engineering or a related field
2. Minimum 5 years of experience as a Field Service Engineer or in a similar role
3. Strong technical knowledge of power generation and distribution systems, including generators, transformers, and switchgear
4. Excellent problem-solving and troubleshooting skills
5. Ability to work independently and as part of a team
6. Excellent communication and customer service skills
7. Willingness to travel to client sites as required
8. Valid driver's license and ability to operate a company vehicle

What we offer

At Enetek Power Group Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salaries, AWS, health insurance, and opportunities for professional development and career advancement.

About us

Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity!