Operational Key Account Manager- Ship Spares and Marine Logistics

Role Purpose

Scan Global Logistics is strengthening its Singapore control tower and is looking for an Operations Key Account Manager (OKAM) to lead a key marine spares account end to end. This is both the commercial relationship and the day-to-day operational execution.

While the focus is marine spares, the role is built to flex into adjacent time-critical logistics as the portfolio grows.

Reporting Line

COO APAC, with a dotted line to APAC Commercial lead

Works closely with Operations, Customer Service, Pricing, Finance, and Commercial Teams across the APAC region.

Key Responsibilities

• Act as the customer's primary operational contact for marine spares across the fleet, ensuring critical parts reach vessels at the next port of call — on time, every time.
• Run the control-tower workflow end to end: order intake, multi-modal routing (air / courier / sea / land), customs and documentation, last-mile to vessel or port agent, and proof of on-board delivery.
• Engineer consolidation opportunities across orders and hubs to cut cost and transit time without compromising deadlines.
• Manage time-critical and "next flight out" shipments where a delay means a vessel sails without its spare — and handle routine maintenance flow with equal discipline.
• Coordinate across the Singapore and Hong Kong gateways and the wider SGL network — carriers, ship agents, port handlers, and suppliers.
• Own dangerous-goods handling, customs clearance, and regulatory compliance across SG and beyond.
• Track and report SLA / KPI performance (transit times, on-time delivery, exception resolution) and drive continuous improvement.

• Own the P&L health of the account: quoting, mode-and-cost optimization, rate management, margin discipline, and accurate billing.
• Build the relationship beyond operational contacts — understand vessel schedules, procurement cycles, and pain points, and turn them into new lanes and services.
• Strengthen carrier, supplier, and port-agent relationships to secure capacity and advantageous terms.
• Lead quarterly business reviews and act as the customer's strategic logistics partner, not just a vendor.
• Identify cross-sell and expansion opportunities, including adjacent time-critical verticals, and help shape the offering as it scales.

• Partner closely with operations, customer service, pricing, and regional leadership teams to ensure alignment between commercial objectives and operational delivery.
• Promote a collaborative and performance-oriented culture aligned with the organisation’s values and growth ambitions.
• Provide guidance and support to local commercial teams where required to strengthen regional business development capabilities.
• Market Intelligence & Commercial Excellence
• Monitor market trends, competitor activities, and customer behavior to provide actionable commercial insights.
• Contribute strategic recommendations to support regional expansion plans and service development initiatives.

Candidate Profile

5+ years in freight forwarding, time-critical logistics, or supply chain — marine spares / door-to-deck or other 24/7 critical-parts experience strongly preferred.

Proven ability to wear both hats: commercially astute (rates, mode selection, margin, account growth) and operationally hands-on (you can run a shipment yourself when it matters).

Control-tower mindset: orchestration, real-time visibility, and proactive, transparent status updates.

Strong knowledge of Singapore and ideally Hong Kong customs, port, dangerous-goods, and airfreight environments.

Calm under pressure, with a "never say never" attitude and the resilience to take the night call when a vessel can't sail without you.

Excellent communicator who builds trust with everyone from a ship's superintendent to a procurement head.

Customer-obsessed, ownership mindset, and ready to help build a brand-new control tower from the ground up.