Retail operations manager

placeToa Payoh scheduleFull-time calendar_month 

Job Description & Requirements

A Jewellery Retail Operations Manager

ensures smooth daily store activities, focusing on sales, team leadership, inventory security, and exceptional customer experience

, bridging high-level strategy with precise execution in handling valuable merchandise, from managing staff & events to enforcing strict security & compliance for sales targets.

Key Responsibilities
  • Daily Operations: Oversee all store functions, ensuring efficiency and adherence to brand standards in a luxury environment.
  • Team Management: Recruit, train, coach, and motivate sales staff to deliver excellent service and meet sales goals.
  • Inventory & Security: Implement robust protocols for handling, storing, and tracking high-value jewellery to prevent loss, theft, and damage.
  • Sales & Marketing Support: Facilitate promotions, events, and visual merchandising to drive sales and enhance store appeal.
  • Customer Experience: Maintain high standards for in-store service, handling client feedback and ensuring a luxurious feel.
  • Compliance: Enforce company policies, operational procedures, and legal compliance.
Essential Skills
  • Leadership: Multi-unit management, team building, coaching.
  • Operational Acumen: Inventory management, supply chain, process improvement, data analysis.
  • Communication: Clear direction, feedback, and stakeholder liaison.
  • Luxury Focus: Understanding high-end retail, clienteling, and brand image.
  • Tech Savvy: Aptitude with POS, inventory systems, and retail tech.
  • All are welcome
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