Geylang - Service Support Program Manager (Tech MNC /Hardware)

Service Support Program Manager

A leading tech MNC

• Adecco is partnering our client, one of the world's largest tech organizations
• We are looking for a Service Support Program Manager
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

• Minimum 4-6 years of related to project management or process improvement experience with experience using Tableau
• Experience in customer journey program development and driving project innovation
• Solid experience in analyzing operational performance data/ Tableau development and communicating actionable insights to subsidiaries and management
• Experience with leading project teams located in different countries remotely is a plus.
• Experience with SAP is a plus

• Key Responsibilities:
• Support the stabilization and rollout of care programs for both consumer electronics and mobile products
• Coordinate with internal teams to develop new service programs based on market trends and feedback
• Oversee project status and ensure timely updates and follow-through on key service initiatives
• Support service readiness for new product launches, including system testing and channel expansion
• Monitor revenue performance and operational activities from service centers
• Track service request performance and analyze delays to implement improvements
• Enhance digital tools like online repair cost estimators and ensure data accuracy across product models
• Conduct regular pricing reviews and update service cost information accordingly

B2B & Retail Service Support:

• Guide regional teams on standardized B2B service processes aligned with company policies
• Collaborate with internal stakeholders to optimize B2B productivity and performance
• Support the setup of basic repair services at retail locations and implement satisfaction monitoring programs

Data & ESG Support:

• Contribute to dashboard development (e.g., Tableau) to improve reporting and decision-making
• Monitor ESG-related activities at service centers, including paperless initiatives and recycling processes
• Coordinate compliance efforts around product returns, e-waste regulations, and sustainability goals

Project & Task Management:

• Lead or participate in cross-functional projects to improve service operations
• Coordinate task assignments, track progress, and report challenges or alternative solutions to management

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

Personnel Registration Number: R1988872