Customer Service Officer, Centre for Domestic Employees (6 months contract)

Job Responsibilities:

1. Customer Communication:

• Handle inbound and outbound telephone calls in a professional and friendly manner.
• Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
• Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
• Maintain a positive, helpful attitude in all interactions with customers. Administrative Support:
• Perform general administrative tasks as assigned, including data entry, filing, and document management.
• Update and assist in processing requests as needed.
• Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
• Ensure information of customers is accurately recorded in the system.

1. Problem Resolution:

• Act as a liaison between callers and internal departments to resolve issues or concerns.
• Escalate unresolved issues to the appropriate department or supervisor for further assistance.
• Follow up on requests to ensure satisfaction and timely resolution.

Period:

• 6 months contract (renewable)

Location:

• Woodlands
• Sometimes may need to deploy to the other 2 centres (Pasir Panjang & Tampines)

Working Hours:

• Mon to Fri: 8.30 am - 6 pm

Salary:

• Up to $15/hour (depends on qualification)

Job Requirements:

• Minimum diploma in any disciplines
• Strong communication skills, both written and verbal.
• Previous experience in customer service or a similar role is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills with a keen attention to detail.
• Excellent organizational skills and ability to prioritize tasks.
• A positive, proactive attitude with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Availability to work the duration of the temporary position.
• Entry-level candidates are welcome to apply.
• Prefer to have experience handling customer inquiries via phone and email.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg