[ref. y86360217] Senior Service Engineer - Bukit Batok

• Analyze mistakes independently. Identify needed spare parts, agree, and arrange on order with customers.
• Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics.)
• In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
• Agree on solutions with experts from own area and RSC.
• Provide documentation of carried out service application.

• Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
• Carry out machine take over with end customers, if necessary, carry out customer programs and carry out in vote with management or in-house service special adaptations.
• Carry out customer installation with security instruction.
• Provide documentation about introduction, installation feedback for quality management.
• Realize service training need for customers and inform TRUMPF in-house service.

• Carry out preventing servicing due to given servicing list.
• Carry out servicing after complexity.
• Advice customers about necessary repair point, if necessary, agree on spare parts with customer and order them. Carry out further actions. Document servicing.
• Provide servicing check list, actualize, and adapt it.

• Carry out rebuilding’s and retrofitting.
• Carry out Service-Updates and data protections.
• Consult customers concerning technical innovations.

• Document technical weak spots in additional report. Encourage improvements and support the process.

• Train new employees, recognize training needs and pass on to management.

• If necessary, carry out operator and servicing training.
• Recognize need in aid or devices and support realization.
• Provide rebuilding instructions and training documents, update and if necessary, adjust them.
• Carry out production assistance with the customer (e.g., find out degree of efficiency)

• A professional engineering qualification in Mechanical/Mechatronic/Electrical Engineering, as a Bachelor's Degree or Polytechnic Diploma or equivalent.
• At least 5 years of work experience in a similar environment/related field is an added advantage.
• A team player, with a goal-oriented spirit, an optimistic and persistent attitude, and service experience in handling the day-to-day activities of the service department.
• Ability to work under pressure and time constraints.
• Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows-based programming tools (QuickFlow; TruControl)

Good communication skills in English