Service Engineer

Working Hours: Monday to Friday, 9am to 5.45pm (Flexible Timing - can be earlier or later)

Position Overview

Working independently, the engineer will utilize technical expertise and problem-solving skills to deliver effective solutions that maximize customer satisfaction and build long-term trust.

Job Responsibilities

• Carry out regular preventive maintenance of ZwickRoell machines and instruments,
• Perform onsite calibration of load, extension, Xflow, and impact testing machines
• Prepare and deliver calibration certificates accurately and on time to calibration laboratory.

• Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments.
• Provide user training on proper usage and handling of ZwickRoell instruments.

• Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components of machines and instruments.
• Determine scope and nature of faults/damages in consultation with inhouse technical support team and advise customers on appropriate corrective actions including necessary spares, consumables, and accessories required for smooth machine operation.

• Submit timely and accurate service reports, checklists, and installation/calibration documentation for further processing.
• Site survey visits report for new machine delivery & erection
• Fully utilize CRM system to actively document customer cases

• Plan and execute prompt customer visits in consultation with Service Coordinator.
• Coordinate with internal teams for smooth execution of service activities

Perform any other ad-hoc duties as assigned by the Regional Service Manager.

• Diploma / Bachelor’s degree in engineering (Mechanical / Automation / Mechatronics)

• Min 2 years of experience in material testing machines and instruments.
• Working experience in measurement and analytical instruments or materials testing is preferred

• Knowledge of materials testing & properties of materials
• Basic knowledge of mechanics, hydraulics and pneumatics
• Experience in customer support activity of materials testing machines
• Proficiency with software
• Good communication skills
• Goal-oriented and has a flexible approach to work under pressure.
• Willing to undergo continuous re-training
• Proficiency in English & an Asian language (Mandarin, Korean etc.)
• 70% travel requirement

Kindly be informed that only shortlisted candidates will be notified.