End User / Video Conference Executive / Specialist - Toa Payoh

Experience Level: Entry-Level (0-2 years of experience preferred)

Job Summary:

This role is perfect for someone with a passion for technology and a desire to help others.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and network issues.
• Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).
• Assist with the setup, configuration, and maintenance of video conferencing equipment.
• Conduct training sessions for end users on video conferencing tools and best practices.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to resolve complex technical issues.
• Stay updated with the latest technology trends and best practices in end user support and video conferencing.

Qualifications:

• ITE or diploma in Information Technology, Computer Science, or a related field.
• 0-2 years of experience in IT support or a related role .
• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Friendly and collaborative work environment.