Up to $3300 | IT Desktop Engineer/ Service Desk Agent | 1 Year - Toa Payoh - ref. v25053215

apartmentCornerstone Global Partners placeToa Payoh descriptionTemporary calendar_month 
Role 1: Desktop Engineer
Location: Client Site (Near Napier MRT)
Working Hours: Monday – Friday, Office Hours
Salary: $2,800 – $3,300/month (Depending on work experience)
Duration: 1-year contract (Renewable based on experience)
Performance Bonus: Up to 1 month (based on performance and supervisor's recommendation)

No shift work / No standby duty

Key Responsibilities:

  • Provide daily operational support for client platforms
  • Troubleshoot and resolve client platform issues
  • Respond to incidents, perform investigations, and implement resolutions
  • Handle service requests related to client platform configuration and usage
  • Monitor system health and service levels, maintain configurations, and generate reports
  • Participate in implementation and upgrade projects for client platforms
  • Be willing to travel overseas at short notice (if required)

Requirements:

Mandatory:

  • Proficiency in Microsoft Windows operating systems
  • Prior experience in desktop support or IT operations

Preferred:

  • CompTIA A+ certification
Role 2: Service Desk Agent (IT Support)
Location: Assigned to either Paya Lebar or Chua Chu Kang (Will be assigned)
Working Hours: Rotating shift between 7:30am – 9:00pm, including weekends and public holidays
Salary: $2,800 - $3,300/month (Depending on work exprience)
Duration: 1-year contract (Renewable)

Completion Bonus: 1-month bonus upon successful completion of contract

Key Responsibilities:

  • Provide first-level IT support for end users via phone, email, or ticketing systems
  • Troubleshoot and resolve issues related to laptops, desktops, and common software
  • Log and track service requests, escalating complex issues when needed
  • Deliver professional and empathetic support, ensuring user satisfaction
  • Adhere to rotating shift schedules, including weekends and public holidays
  • Travel between sites (when required) for onsite support

Requirements:

  • *Minimum 2 years of experience as a Service Desk Agent
  • Strong troubleshooting skills for laptop/desktop hardware and software
  • Excellent customer service and communication skills
  • Proficient in Microsoft Operating Systems, Microsoft 365, and Office applications
  • *Able to work on a rotating shift basis

For faster application:

Contact Rui Xin: +65 9321 9478
Email Rui Xin Poh with your resume to: [email protected]

EA Licence: 19C9859

Cornerstone Global Partners

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Role 1: Desktop Engineer Location: Client Site (Near Napier MRT) Working Hours: Monday – Friday, Office Hours Salary: $2,800 – $3,300/month (Depending on work experience) Duration: 1-year contract (Renewable based on experience) Performance Bonus...
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