Bedok - Operations Executive (Cleaning)

Job Summary:

The Operations Executive will report to the Operations Manager (OM). The Operations Executive will handle a team of site supervisors and cleaning staff. Once onboard, job training will be provided to understand the company's workflow and processes.

Key Responsibilities:

• Oversee daily cleaning operations, ensuring on-time delivery of services that meet company and clients’ standards.
• Manage site supervisors/cleaners for efficient service delivery, including manpower and resource allocation, scheduling, attendance taking etc.
• Supervise, train, and motivate staff to perform at their best and adhere to company policies and safety procedures.
• Build relationship and network with clients, addressing inquiries/complaints and ensuring high levels of satisfaction.
• Conduct checks and safety risk assessments.
• Resolve all matters/incidents on site, e.g., conflict management and service recovery, preparation of incident reports.
• Manage and track operational budgets, including cost-effective inventory management.
• Ensure the proper maintenance and functioning of cleaning equipment/tools.
• Prepare regular management reports on operation matters.
• Other ad-hoc duties assigned.

Requirements:

• Minimum 2 years of operations experience in cleaning industries. An education in any field that is directly related to operations management will be an added advantage.
• A valid Class 3 license.
• Excellent communication skill is a must to maintain a good relationship with the ground staff, clients, and seniors of the company.