Operations & Support Engineer (Applications) - Woodlands

Operations & Support Engineer (Applications)

We are looking for a 1x Operations & Support Engineer to support one of our ongoing projects. Please find below the JD for your review. Below are some additional details:

• The working location will be at Ang Mo Kio.
• Working hours will be 0830hrs to 1800hrs, Monday to Friday. Sometimes there will be Saturday onsite support required, off-in-lieu will be provide accordingly.
• Onsite, no WFH.
• There may be about 10-20% travelling to client locations at Upper Jurong Road and at Depot Road, transport will be claimable.
• Singaporeans only, existing CAT2 and above clearance would be an advantage.

Main Duties & Responsibilities:

Operations and Support: Assisting with ongoing maintenance, support, and optimization of our application systems including change, incident, and problem management.

Reporting & Analysis: Assist in the preparation and analyzing monthly reports related to operational performance and needs.

Requirements:

• Minimum Diploma in Computer Science/Information Technology or equivalent
• Able to work independently with initiative.
• Adaptability and the ability to thrive in a fast-moving environment.
• Strong communication skills and ability to work with both technical and non-technical teams.
• Good written and verbal communication in both English and Mandarin to interact with Mandarin speaking stakeholders.
• Good hands-on knowledge of Microsoft Office suite (PowerPoint, Words, Excel, and Outlook).
• Fresh graduates are welcome to apply. Relevant internships or project experience is a plus.
• Knowledge of ITIL processes (Incident, Change, and Problem Management) and application lifecycle management is a plus.
• Familiarity with cloud platforms, server infrastructure, and databases related to application hosting is a plus.