[ref. a18084822] Sales Support Engineer - Choa Chu Kang

After a sale is confirmed, the Sales Support Engineer is also involved in coordinating job arrangements, including technical specifications, resource allocation, and scheduling, to ensure seamless execution and customer satisfaction.

• Prepare and present technical information to support the sales team’s efforts.
• Assist in the creation of proposals, quotations, and technical documents.
• Address technical questions and clarify in-house capabilities for potential customers.
• Collaborate with internal teams to ensure accurate and timely information is available for proposals / quotations
• Coordinate site visits or technical meetings as required.
• Manage technical aspects of job arrangements once a sale is confirmed.
• Ensure proper resource allocation, scheduling, and communication of technical requirements to relevant teams.
• Act as a liaison between the customer and internal teams to resolve technical, logistic issues promptly.
• Follow up with customers post-sale to ensure satisfaction and address any technical concerns.
• Identify opportunities for additional sales or service enhancements.

Requirements:

• Technical Institute or Diploma in engineering (Mechanical, Electronics, or related field)
• Additional qualifications in Sales or Business Administration are a plus.
• Key knowledge in rotating equipment
• Familiarity with petrochemical, marine, oil and gas industry practice
• Knowledge of technical drawing software like AutoCAD
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and manage multiple projects simultaneously
• 3–5 years of experience in a Sales Support, Technical Support, or Pre-Sales Engineer role.
• Proven track record in managing technical inquiries and supporting sales teams effectively.
• Demonstrated ability to interact with customers directly and manage technical discussions.
• Experience in conducting product demonstrations and presentations to customers.
• Proven ability to troubleshoot and resolve technical issues efficiently.
• Experience in identifying process improvements to enhance sales and technical support workflows