[ref. u52248521] Customer service officer (east)

Daily Operations and Reporting:

• To execute daily operations in accordance with the processes and procedures established.
• To perform all reporting in a timely and appropriate manner.
• Monthly billing report updating.

Customer and Shipment Coordination:

• To liaise and follow up with customers on the delivery status.
• To perform proper follow-up procedures on all expedited shipments.
• To check shipment status.

Collaboration and Information Flow:

• To work collaboratively with the warehouse and transport team to ensure seamless information flow and accuracy in the shipments.
• To schedule next day collection and delivery planning once received NOA (Notice of Arrival) from forwarders.
• To share next schedule with the transport team via WhatsApp.

Shipment Documentation:

• Printing of Import Pre-alerts (shipping documents) from emails.
• To check the Pre-alert contains all the required documents (e.g., AWB, Invoice, and PL).
• To update the details in the Daily Shipments Spreadsheet.
• To update details in TM Revo.
• To generate Delivery Notes.
• Hand the pre-alerts to the permit declaration team.

Permit and Declaration Process:

• Once permit is approved, attach all the necessary documents for further processing.
• Printing of Export permit declarations sent by forwarders (e.g., Flight details, invoice, etc.).
• Update the Export Dashboard in Revo.
• To ensure all export declarations are completed on the same day.

Other Duties:

• To report any service-related issues, escalations, or failures to the supervisor.
• Any other duties as assigned.

Job Requirements:

• Proven experience in a logistics, shipping, or operations role is preferred.
• Experience with shipment documentation, including Pre-alerts, AWB, invoices, and permit declarations, is an advantage.
• Familiarity with transport and warehouse operations, as well as coordination with cross-functional teams, is beneficial.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Strong verbal and written communication skills to liaise with customers, suppliers, and team members.
• Ability to follow up on issues, escalate problems, and provide clear status updates.
• Strong organizational skills with the ability to handle multiple tasks, prioritize, and meet deadlines.
• Attention to detail to ensure accuracy in shipment status updates, documentation, and reporting.
• Ability to adapt to changing priorities and fast-paced work environments.

How to Proceed:

Interested applicants, please apply directly through the job portal or forward the latest copy of your resume to 8518 5722.

Only shortlisted candidates will be notified.