Customer Service Officer/Agent | Changi Airport | AWS + Bonus

Location: Changi Airport

Key Responsibilities:

• Handle passenger check-in procedures efficiently and professionally.
• Serve as a service ambassador by assisting and guiding passengers with the use of Self-Service Kiosks and Auto Bag Drop machines.
• Perform gate handling duties, including liaising with airline crew and coordinating flight departure processes with relevant departments.
• Escort and guide transit passengers between arrival gates and the Transfer Holding Area.
• Provide support and assistance to passengers requiring special care.
• Carry out any other ad-hoc duties as assigned by the supervisor.

Salary Package:

• Basic salary: S$2,200 – S$2,500
• Monthly allowances: Up to S$500+
• Overtime eligibility
• Sign-on bonus
• Variable bonuses

Requirements:

• Open to Singaporeans and local residents only
• No prior experience required – training will be provided
• Minimum educational qualification: NITEC / Higher NITEC / Diploma
• Willingness to learn and adapt
• Ability to work independently when needed
• Willing to commit to rotating shift schedules (morning, afternoon, night)

Join our Team as a Customer Service Officer/Agent at the Airport!

Sarah Chee (R24123446)

Hey Rocket Pte Ltd (EA 21C0816)