Customer Service Executive (Shipping / Freight)

Join a fast-paced freight forwarding company where no two days are the same. As a Customer Service Executive, you’ll play a key role in ensuring smooth and timely delivery of shipments across the globe — keeping customers informed, operations running efficiently, and solving challenges along the way.

Responsibilities:

• Act as the main point of contact for customers regarding shipment status, inquiries, and issue resolution
• Coordinate with internal departments (operations, documentation, warehouse) to ensure smooth shipment handling
• Liaise with carriers, airlines, shipping lines, and overseas agents for booking and shipment updates
• Prepare and process shipping documents (e.g. Bill of Lading, Air Waybill, invoices, packing list)
• Monitor shipment progress and ensure timely delivery to customers
• Handle customer complaints professionally and provide effective solutions
• Ensure compliance with import/export regulations and company procedures
• Maintain accurate records of shipments and customer interactions in the system

Requirements:

• Diploma/Degree in Logistics, Supply Chain, Business, or related field
• At least 1–2 years of experience in freight forwarding or logistics industry preferred
• Familiar with import/export procedures and shipping documentation
• Knowledge of shipping systems (CargoWise, WiseNet) and warehouse management systems (SAP, WMS) will be an advantage

How to Apply:

We regret to inform that only shortlisted candidates would be notified.

Foong Sue Lee (Sophia)

EA License Number: 18C9027