Customer Service Executive

Chubb Singapore is a trusted provider of fire protection and electronic security solutions, delivering services that help protect people, property, and businesses. We are looking for a Customer Service Executive to support customer enquiries, service coordination, billing, and administrative operations in a fast-paced, customer-focused environment.

Job Description:

• Handle billing, quotations, service agreements and dispute management for SCDF/SPF false alarm and monitoring contracts.
• Coordinate PO follow-ups, invoices, renewals, recurring billing and account creation in SAP/FMS/CMS.
• Maintain contract databases, monthly false alarm lists, credit checks and client portal administration.
• Liaise with finance vendors, prepare reports, waiver notices, insurance updates and regulatory documents.
• Support internal coordination and procurement activities to ensure timely service delivery.

Qualification:

• Minimum GCE ‘O’ Level or Diploma qualification.
• Fluent in spoken and written English.
• Proficient in Microsoft Office applications (Outlook, Excel, and Word).
• Basic knowledge of fire and security alarm systems is an advantage.
• Strong computer literacy and advanced administrative skills.
• Experience with ERP systems, preferably SAP (finance modules), is preferred.
• At least 2 years of working experience in an administrative or support role.