Assistant Technical Support Engineer (X-Ray) - 2 Year Renewable Contract

Role Profile

The purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities.

Key Responsibilities:

• Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products
• Attend promptly to service and fault calls in accordance to SLA
• Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division’s product at customer’s site
• Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end-users of potential problems and follow up on them
• Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team for resolution
• Work closely with Technical Support team to ensure the smooth operation of the company’s products

Competence (Knowledge, Skills and Abilities):

• Skills in trouble shooting technical problems related to the company’s products
• Skills in relating to and servicing the end-users with a win-win mind set
• Certification in Basic Ionising Radiation Safety (General) Course

Requirements:

• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Requires to work 12-hour shift duty
• Working location: Changi Airport

Education & Experience:

• NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies
• Minimum 1 year work experience in the equipment maintenance

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.