Field Service Engineer ( Bioproduction Group )

Job Description

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Contribute to high-value service-related procedures and documents.
• Work closely with other departments to improve customer experience.
• Foster customer happiness by ensuring timely customer response times and problem resolution.
• Provide up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Develop and maintain positive relationships with customers in your assigned territory.
• Assist the Service Sales Representative with service orders.
• Support product quality improvement.
• Participate in service optimization projects.

Keys to Success

• Bachelor's degree or equivalent experience in computer technology, E/E, automation, or biology, chemistry is preferred.

• 4+ years of experience in bioprocessing, automated bioproduction, bioproduction equipment design/maintenance/software control, bioprocessing chromatography, and other relevant techniques desired.

• Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements, and work with appropriate internal and external partners to implement them.
• Delta V or other control software experience is a plus.
• Proven teammate who can work with counterparts and customers across the world.
• Self-motivated, self-starter with robust communication skills.
• Advanced knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
• Excellent oral and written English skills.
• Able and willing to travel extensively.