Customer Service Officer (Night) - Yishun

About Us

As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role on Our Journey

The Customer Service Officer operates within a 24-hour operations centre, providing vital support and coordination for both customers and drivers. This role involves managing a high volume of inquiries and issues, ensuring seamless communication, and delivering exceptional service to uphold the company’s standards of safety, reliability, and customer satisfaction.

• Handle customer inquiries related to bookings, cancellations, technical enquiries and general information.
• Manage incident response, including accidents, breakdowns, and other emergencies, ensuring timely and effective resolution.
• Assist drivers with route planning, scheduling, and operational updates.
• Assign upcoming jobs based on driver availability, location, and qualifications.
• Communicate with drivers regarding new bookings, changes, or cancellations.
• Assist drivers with operational issues such as route guidance, customer queries, or vehicle breakdowns.
• Document all interactions, bookings, cancellations, incidents, and resolutions accurately in the management system for tracking purposes.
• Respond promptly to driver calls regarding vehicle issues, accidents, breakdowns, or emergencies.
• Provide drivers with necessary support, instructions, and safety information.
• Coordinate with internal and/or external parties when required
• Monitor driver compliance with operational policies and safety protocols
• Address customer complaints, resolve issues, and ensure a high level of customer satisfaction.

• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure is a must!
• Good problem-solving and conflict resolution skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of local roads, traffic regulations, and safety procedures will be a bonus!
• Night Owl – Working Hours: 5 Days Rostered
• 10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!