Team Lead (Call Centre I Bank I Up to 4.5K)

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Team Lead (Customer Service Officer) to join their team

The Job

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the Contact Center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to typical contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the CCM.

• Guide and support CSOs in their daily work. Make sure service levels and KPIs are met. Help resolve customer complaints and team escalations.
• Provide regular feedback and coaching to help team members grow and improve.
• Keep track of team performance reports, spot trends, and suggest ways to improve how we work.
• Help with internal communications, audits, and other tasks assigned by the Contact Center Manager.

• At least 2 years’ experience as a Team Leader in a contact center.
• Diploma in any field.
• Strong leadership and communication skills.
• Comfortable using Microsoft Office.
• Able to work on weekends and public holidays.

• Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com
• Email Topic: Team Lead (CSO)
• Only shortlisted candidates will be contacted

Personnel Registration Number: R25138923