Service Desk/ IT Support Helpdesk - Geylang
ITCAN PTE. LIMITED Geylang Full-time
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
RecruitFirstGeylang
IT Service Desk Engineer (1 year contract) - Reputable Company
Mon-Fri: Office hours
Looking to build your foundation in IT support within a global tech environment? Join a fast-paced team where you’ll get hands-on experience managing IT issues...
ITCAN PTE. LIMITEDToa Payoh, 4 km from Geylang
level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues until closure and gather...
SynapxeGeylang
Expereince in setting up and maintaining a cloud service desk contact centre is an advantage
• Working experience in amazon connect set up and familiar wih the processes of service desk monitoring and escalation
• Certification in ITIL, MCSE preferred...