Customer Service

Location: Central (North/West) Area

Job Responsibilities:

• Maintain the operation of the system dashboard/portal to ensure seamless customer service delivery.
• Conduct system monitoring and administration tasks to address potential issues proactively.
• Respond swiftly to calls when activated and investigate disturbances, ensuring timely resolution.
• Address all inquiries related to seasonal applications, refund matters, and changes of particulars promptly and effectively.
• Communicate with users via email, telephone, and the portal to provide assistance and resolve issues.
• Ensure the production of daily/monthly reports showcasing occurrences, including email reports and call tracking.

Requirements:

• Possess strong administrative skills in customer service operations.
• Ability to work on a rotating 12-hour shift schedule.
• Strong communication skills, including the ability to speak clearly and relate effectively with people from diverse backgrounds.
• Carry out functions professionally, maintaining a high level of service quality.
• Excellent customer service skills to ensure a high degree of customer satisfaction.
• Highly energetic, confident, reliable, punctual, and proactive individual.
• Ability to pay attention to detail and perform tasks accurately.
• Strong knowledge of and ability to use Microsoft Office and computer systems.
• Must Be Singaporean.

Working Hours:

• Rotating 12-hour shifts to ensure continuous coverage.