Bukit Merah - Desktop Engineer (School) | Roaming Required | Direct Contract | Up to $2,400

Work Day: Mondays to Fridays

Work Hours: 7:00 AM to 4:00 PM (No OT)

Responsibilities:

End User Support - Client Management:

• Perform troubleshooting for client platform-related problems
• Respond promptly to incidents, investigate, and provide timely resolutions
• Handle service requests related to client platforms
• Monitor the agreed service level, document system configurations, and provide regular reporting
• Participate in client platform implementation and upgrade projects
• Follow up with vendors for hardware replacements
• Manage asset records and user account management (e.g., password creation, reset, and deletion)
• Perform local server administration to facilitate software distribution and patch management service
• Manage client platform implementation/upgrade projects
• Ensure deliverables meet service level requirements and propose/implement action plans when required
• Establish facility management standards/best practices to ensure operational consistency across project/facility management teams
• Submit progress reports

ICT Equipment Support:

• Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues
• Set up ICT equipment and provide support for all ICT-related issues
• Update ICT equipment records in the Management System within 3 working days
• Assist in pushing mobile carts to classrooms
• Carry out routine and operational scheduled work
• Regularly build and maintain hard disk images
• Carry out re-installation (cloning) of desktop images
• Conduct annual physical stock takes for ICT equipment
• Install applications/upgrades and ensure that all EUCDs owned by the customers are updated with security patches

Requirements:

• Minimum of 1 year of desktop support experience is required
• Must be willing to travel Island wide
• Good communication and interpersonal skills, with the ability to express themselves clearly in both spoken and written English

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)