Operations Manager

Job Description

Operations Manager

Station Manager

Operations

Singapore

Operators Staff

40 hours per week, Monday to Friday

Key Relationships

Customers & Suppliers

Supervisors, Transport & Warehouse, Customer Solutions, Overseas Offices, Finance, Compliance, HR

Role Purpose

The Operations Manager will be responsible for ensuring best-in-class operational services through leading a team to achieve goals through tasks like setting workloads, delegating tasks, providing guidance, and monitoring performance.

This role ensures safe, efficient, and compliant movement of aircraft parts and other aviation-related materials.

Key duties include motivating team members, training staff, resolving conflicts, and acting as a liaison between the team and upper management.

Essential skills include strong communication, problem-solving, and time management.

• Guide, motivate, and inspire a team to achieve specific project goals and company objectives
• Drive employee engagement and team cohesion
• Lead, train, and supervise operations team members
• Prepare shift schedules and manage manpower allocation during peak operations
• Conduct performance evaluations and provide ongoing coaching and mentorship

• Track team performance and provide constructive feedback
• Conduct performance reviews
• Ensure direct reports understand and take ownership of responsibilities
• Set clear objectives and guide the team to achieve targets and standards

• Develop team members through training and guidance
• Work with the Station Manager on team structure and succession planning
• Ensure compliance with company policies and procedures
• Deliver ongoing and refresher training
• Ensure completion of mandated training
• Implement future development programmes
• Ensure compliance with ISO 9001 AS9120B requirements

• Act as the main link between team and senior management
• Foster open communication
• Manage HR-related challenges with support from Station Manager and HR
• Ensure team receives clear instructions aligned with policies

• Resolve conflicts and complaints
• Identify and mitigate risks and operational challenges

• Delegate tasks effectively and manage workloads
• Ensure timely and accurate task completion
• Supervise daily aviation logistics operations:Import/exportWarehousingAirside movementsTransport scheduling
• Coordinate with airlines, freight forwarders, ground handling teams, and airport authorities
• Resolve operational issues (e.g., delays, discrepancies)
• Arrange shipments according to SOPs and customer requirements
• Liaise with overseas offices and internal departments
• Ensure on-time delivery of all shipments, including:AOGCritical aircraft partsOversized cargo
• Monitor KPIs, job margins, and service standards
• Maintain strong knowledge of aviation logistics processes
• Respond to customer requests within defined timelines

• Ensure compliance with aviation regulations (IATA, TSA, FAA/EASA where applicable)
• Enforce safety protocols and PPE usage
• Conduct audits, inspections, and risk assessments
• Report and investigate incidents and implement corrective actions

• Strong customer service skills
• Ability to multitask under pressure
• High attention to detail
• Solid operational knowledge (import/export processes)

• Proven leadership in time-critical logistics or aviation environment
• Strong stakeholder management and relationship-building skills
• Effective communicator (verbal and written)
• IT proficiency (Microsoft Office, inventory systems, company systems)
• Commercial awareness
• Innovative and responsive mindset
• Change management capability
• Self-motivated and deadline-driven
• Strong organisational and prioritisation skills
• Proactive and able to use initiative
• Strong decision-making ability

• Experience as an Operator with progression to Supervisor/Leader role
• Background in logistics or air freight industry
• Hands-on approach
• Experience with WMS or similar systems
• Full 5-year checkable work history
• Clean criminal record