Customer Relations
Singapore Full-time
Job Responsibilities:
- all customer enquiries, sales, post-sale customer service and on-going customer relationship management
- delivering an excellent level of customer service to maximize sales, customer satisfaction and retention
- developing relationships with customers to maximize sales
- potential and ensure total customer satisfaction
Day to day activities:
- Ensure daily and monthly KPIs are met and exceeded
- Be the key contact point for all customers. Delive fantastic service and sell to new and existing customers using the phone as your main communication tool, apart from email and live chats
- Manage all incoming calls for pre-sales enquiries, sales enquiries
- Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services
Toa Payoh
for customers.
2. Customer Relations
Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
3. Scheduling and Administration
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Job description:
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