Desktop Support Engineer (Bank Environment) - Toa Payoh

Responsibilities:

Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:

• Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)
• Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)
• Market Data Feed and Transaction Systems Service Administration
• IT Services (e.g., liaison with GO&T)
• Voice Communication Services (e.g., IPC, Avaya, Cisco)
• Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)
• Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades.
• Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.
• Maintain inventory of software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, and refreshes.
• Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up to ensure closure.
• Participate in after-hours phone standby duty.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.
• Any other ad-hoc duties as assigned by supervisor

• Must have min 2.5 years’ experience in Desktop Support
• Candidate needs to possess good communication and service-oriented personnel
• Candidate needs to familiar with the End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting.
• Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS
• 1-year renewable Contract positions available
• Open to shift work

Interested applicants, please email your resume to Andre Chua Jing Ming

EA Licence No: 99C4599

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