[ref. e42901800] L2 Desktop Support Engineer (Global Markets Support)

Working Hours: Shift Work (Mon–Sat) + On-Call Support

Job Responsibilities:

We are seeking a skilled L2 Desktop Support Engineer to join our team supporting Global Markets infrastructure services. You will be responsible for providing both onsite and remote first-level and second-level technical support, ensuring smooth operations across various critical systems and services.

Key responsibilities include:

Provide 1st and 2nd level support for:

• Market Data Systems (e.g., Refinitiv, Bloomberg, Markit)
• Transaction Services & Platforms (e.g., Bloomberg, Refinitiv, EBS)
• Voice Communication Services (IPC, Avaya, Cisco)
• IT Infrastructure Services, working closely with GO&T
• Administrative Services, including onboarding/offboarding processes and compliance requests
• Manage and support video conferencing systems: setup, standby during key meetings, troubleshooting, and upgrades

Provide support for:

• Desktop hardware and applications
• Email systems, printers, corporate mobile devices
• Basic network connectivity and troubleshooting
• Perform hardware/software installation, configuration, issue resolution, and upgrades
• Maintain inventory of IT assets (software, hardware, mobile devices)
• Execute hardware moves, changes, and refresh activities
• Conduct preventive/corrective maintenance and keep accurate records
• Escalate unresolved issues to relevant teams and ensure follow-up
• Participate in after-hours standby support
• Perform daily morning floor walks to inspect server and meeting rooms

Requirements:

• Minimum 2 years of experience in desktop support or a similar IT support role
• Strong communication skills and a service-oriented attitude
• Familiarity with end-user computing environments and standard desktop support workflows

Proficient in:

• Active Directory (AD) and Group Policy
• Proxy settings, Power Excel, and the latest Windows OS
• Basic network troubleshooting
• Team player with the ability to handle multiple tasks and shifting priorities

Working Hours:

Shift Schedule (Mon–Fri):

• Shift 1: 7:30 AM – 4:30 PM
• Shift 2: 9:00 AM – 6:00 PM
• Shift 3: 11:00 AM – 8:00 PM
• Shift 4 (Saturday): 4-hour shift based on business needs (pre-scheduled)
• 7x24 on-call standby support, including weekends and public holidays