Operations Executive (Overland Products & Operations)

Job Overview:

As an Operations Executive, you will be instrumental in handling the daily operations of our Overland team. Your primary responsibility will be to ensure the seamless execution of all travel-related services in alignment with company standards, thereby enhancing the overall customer experience.

Key Responsibilities:

Travel Arrangements Management:

Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services. A comprehensive understanding of various travel products is essential to effectively match offerings with booking requirements.

Supplier Liaison:

Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery.

Regulatory Compliance:

Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly.

Customer Service Excellence:

Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues.

Issue Management:

Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions.

Market Analysis:

Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes.

Policy Development: Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.

Ad-hoc Duties:

Undertake any other duties as assigned by the company