Desktop Support Engineer / IT Helpdesk (Level 1 Support) - 5 Days
StaffKing Pte Ltd Toa Payoh Full-time
Summary Benefits:
- Basic Up to $3000
- 5 Working Days
- Locations: West / Central / East
Responsibilities:
- Provide Level 1 on-site IT support for end users (Windows & macOS environments)
- Troubleshoot desktops, laptops, MacBooks, tablets, printers, scanners, MFDs, and plotters
- Perform preventive maintenance on workstations, laptops, and MacBooks
- Handle IT helpdesk tickets, incidents, and service requests within SLA
- Perform asset management for IT equipment and infrastructure devices
- Coordinate with external vendors / 3rd-party support for escalations and repairs
- Support software installation, patching, configuration, and basic testing
- Assist users with MS Office 365 and common enterprise applications
- Provide basic user training and guidance on IT devices and systems
- Ensure assigned tasks are completed on time and to user satisfaction
Requirements:
- Minimum 1 year hands-on Level 1 IT Support experience
- Experience supporting Windows & macOS, hardware, and peripherals
- Basic knowledge of MS Office 365, networking, and IT troubleshooting
- Comfortable working on-site and interacting directly with users
- Able to handle shift work and alternate Saturdays
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Summary Benefits:
• Basic Up to $3000
• 5 Working Days
• Locations: West / Central / East
Responsibilities:
• Provide Level 1 on-site IT support for end users (Windows & macOS environments)
• Troubleshoot desktops, laptops, MacBooks, tablets...