Bedok - Service Engineer (Analytical Instrumentation)

Key Responsibilities

Technical Service & Support:

• Perform on-site installation, commissioning, and validation of analytical instruments.
• Conduct preventive maintenance, calibration, and troubleshooting of sophisticated laboratory equipment
• Provide technical training to laboratory personnel on instrument operation and maintenance procedures
• Prepare detailed service reports and technical documentation following field assignments
• Analyze equipment performance issues and recommend optimal solutions in accordance with safety guidelines

Customer Support & Relationship Management:

• Build and maintain strong relationships with customers across Singapore and regional markets
• Provide responsive technical support via phone, email, and remote assistance
• Address service concerns and provide solutions to complex technical problems
• Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for project deliverables
• Identify and pursue upselling opportunities with existing clients for service contracts and equipment upgrades
• Generate quotations for service and spare parts in response to customer inquiries
• Participate in technical reviews and customer presentations with account executives

Job Requirements:

• Minimum requirement for Diploma with preference for Bachelor's degree in Chemical Engineering, Chemistry, or related field
• Strong foundation in chemical processes, analytical chemistry, and instrumentation principles
• 2-3 years of hands-on experience in repair and maintenance
• Preferred prior experience of working as a service engineer or lab technician in a commercial testing laboratory.
• Experience with analytical instruments, preferably in fuel and lubricant testing, tribology and material analysis applications
• Knowledge of ASTM, ISO, and other international testing standards
• Proficiency in troubleshooting electronic and mechanical systems
• Understanding of viscometry, oxidation testing, and physical property measurement techniques as well as chemical properties
• Ability to read and interpret technical drawings, schematics, and service manuals
• Strong analytical and problem-solving capabilities
• Excellent communication and interpersonal skills for customer interaction
• Self-motivated with ability to work independently and manage multiple priorities
• Willingness to travel within Singapore and occasional regional travel
• Experience working with multinational manufacturers.
• Knowledge of international and local regulatory standards for scientific equipment.
• Strong technical knowledge and relationship-building skills.