[ref. c86701524] Toa Payoh - Customer Service Officer

Mavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres island-wide and we are seeking dedicated Customer Service Officer to join us. As a frontline staff, you will be the first point of contact with our existing customers and prospective ones.

• 5 days work week
• 38 hour work week
• Up to 21 days of leave
• Attractive salary remuneration and variable bonus
• Medical and insurance coverage

Core Responsibilities:

• Assist in administrative duties pertaining to student and course registration matters.
• Provide professional service and advice in order to achieve customer satisfaction.
• Assist customers with their queries and concerns with a service oriented attitude.
• Actively promote the organisation’s programmes to prospective customers in a professional manner.
• Assist and follow-up with prospective or existing customers to promote new subjects and courses.
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
• Establish a good rapport and build relationships with both prospective and existing customers.

Requirements:

• Minimum ‘N’ Level
• Able to commit on weekends
• Strong interpersonal and communication skills
• Positive work attitude, self-driven, independent, team player with strong service mindset

• Supportive Peers
• Recognition & Rewards
• Room for Growth & Career Advancement Opportunities
• Comprehensive Training Program tailored to enhance skill set

If you believe you have the skills to contribute to our team, come join us now!