Geylang - Customer Service Officer
Mavis Tutorial Centre Pte Ltd Geylang Full-time
Mavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres island-wide and we are seeking dedicated Customer Service Officer to join us. As a frontline staff, you will be the first point of contact with our existing customers and prospective ones.
Job Highlights- 5 days work week
- 38 hour work week
- Up to 21 days of leave
- Attractive salary remuneration and variable bonus
- Medical and insurance coverage
Core Responsibilities:
- Assist in administrative duties pertaining to student and course registration matters.
- Provide professional service and advice in order to achieve customer satisfaction.
- Assist customers with their queries and concerns with a service oriented attitude.
- Actively promote the organisation’s programmes to prospective customers in a professional manner.
- Assist and follow-up with prospective or existing customers to promote new subjects and courses.
- Work towards company sales targets and to maximise retention
- Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
- Establish a good rapport and build relationships with both prospective and existing customers.
Requirements:
- Minimum ‘N’ Level
- Able to commit on weekends
- Strong interpersonal and communication skills
- Positive work attitude, self-driven, independent, team player with strong service mindset
- Supportive Peers
- Recognition & Rewards
- Room for Growth & Career Advancement Opportunities
- Comprehensive Training Program tailored to enhance skill set
If you believe you have the skills to contribute to our team, come join us now!
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The Customer Service Officer plays a crucial role as the first point of contact for our clients, ensuring a positive and seamless experience at the Company. This position involves managing client interactions, scheduling appointments...