Customer Service Representative

Provides all the sales and marketing administrative support to the sales team and ensuring smooth operation of the sales process.

Essentially acting as a key point of contact for customers while maintaining strong customer relationships.

Handle incoming customer enquiries via various methods in a timely expeditious manner while maintaining professional demeanor.

Efficiently process and manage customer orders & confirmation, invoicing, and sample requests by accurately quoting delivery lead times, pricing, and order information on a daily basis.

Addressing customer inquiries regarding shipping status, resolving issues related to deliveries, and providing timely updates

Communicate and process Return policy to customers.

Efficiently maintain and improve product line knowledge, promotional services, marketing tools, and service techniques.

Facilitate requests for product samples for both domestic and international customers.

Suggest website product information and data retrieval to customers.

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.