Customer Service Manager - UP$4200 + AWS + VB + Allowance
Location: 21 Tuas View Circuit
Brief Summary:Join a dynamic team as a Customer Service Team Leader, where you'll play a pivotal role in driving exceptional service standards and achieving operational excellence.
Responsibilities:
- Lead, coach, and mentor the customer service team to enhance service delivery.
- Oversee the team's effectiveness in managing sales leads and generating necessary documents, including proposals and invoices.
- Manage daily operations, ensuring prompt resolution of customer inquiries, service issues, and escalations.
- Maintain an efficient filing and database system for customer records and service documentation.
- Spearhead digital transformation initiatives related to new systems or software.
- Manage major client accounts, ensuring contract compliance and fostering strong relationships.
- Prepare and generate monthly performance reports, focusing on adherence to operational goals.
- Establish and monitor key performance indicators (KPIs) to enhance customer satisfaction and retention.
- Analyze customer feedback and service trends to identify areas for improvement and drive customer service initiatives.
- Implement standardized procedures and training programs that promote efficiency and a customer-first culture.
- Collaborate with the Business Development team to ensure service delivery meets customer expectations and requirements.
- Provide support in analyzing data related to customer satisfaction and sales performance.
- Consolidate and present monthly reports to key stakeholders, ensuring clarity of information.
- Liaise with key departments (Logistics, Operations, etc.) to address any issues affecting customer satisfaction.
Requirements:
- Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.
- At least 2 years of experience in a Customer Service Supervisory role.
- Strong adaptability, problem-solving, and analytical skills.
- Excellent communication abilities and a friendly demeanor.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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- R25157681 (Lau Jing Wen)